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Job Ref: 27109 – 24 7 Technical Customer Support Engineer position with Ariana Network Service …

responsible to manage Wireless Network Operations in a 24 x 7 environment. Responsible for network monitoring, incident/ problem management and resolution. Responsible for Proactive and Reactive problem resolution
proactive and creative problem solving in Front End
identify application errors by analyzing logs and provide root cause analysis
investigate and resolve complex problems within designated timeframe
on-call responsibilities
Experience with Wireless Access Points, Wireless LAN controllers, Call Managers and Unified Communication Managers
Strong experience in WLAN, extended wired LAN with Wireless using wireless access points.
Intermediate Level knowledge in WAN protocols, IP Routing, Switching, Cisco Data Center, Cisco Unified Wireless Solutions, Broad hop, Prime NCS/WCS and QOS.
Intermediate level internetworking troubleshooting in a medium / large complex network environment.
Working experience with Fiber Optics, Cisco Routers, Cisco Switches, Gateway, DTE & DCE equipment.
Effective communication on technical issues and actions with TAC, BU organization.
Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS,IPv4, IPv6, Multicast, OSPF, BGP,
Excellent command of spoken and written English